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Next Level Training
About Us

Frequently Asked Questions

HOW CAN WE HELP?

We have had the honor of training thousands of athletes over the years, and during that time we’ve heard every question in the book. Please see below for a list of frequently asked questions about our policies, classes, locations, and everything in between.

If you don’t see the answer to your question below, feel free to contact us anytime.

General Questions

Where are you located?
Who are your trainers and what is their experience?
How can I find out more about upcoming classes, camps, and training?
What is the best way to ask a question/get information?
How do you make sure your training is age appropriate?
How much are your classes?
How do I pay for classes?
What do I wear/bring to training?
Are parents/guardians allowed to stay and watch?
Do you cancel classes? How will I know if class is cancelled?
I missed my class; can I make it up?
Something came up and I need to drop my class. Can I get a refund?
What if I have a medical reason for withdrawing from my class?
Why did I receive an invoice asking me to pay for classes I didn’t attend?
Are you affiliated with any clubs? Do you coach any teams?
I saw someone wearing Next Level Training apparel. How can I get some?

Class Registration & Policies

Do I have to sign up for the full eight weeks?
How do I sign up for a class?
Will I receive a class confirmation?
Are we allowed to join a session in progress?
How do I schedule a drop-in class?
What is your average class size? What is your trainer to player ratio?
Is your training for everyone or just club players?
Do you train all ages?
Are classes grouped by ability or by age?
I am in college/a pro player. Do you offer training for me?

Training

What kinds of classes do you offer?
What does a Technical Training class cover?
What happens in the skill specific classes like Shooting & Finishing and Opposite Foot?
What happens in your position specific functional classes?
Is your training progressive?
Do you offer speed & agility training?
How do I know which class to register for?
My child is 9, but they play up so I know they will be fine in an older class. Can I register them for a Technical Training ages 11-14?
Last session the trainer moved my child to an older class outside their age group, so should I register for older classes from now on?

Teams/Groups

Do you offer team/group training?
What is the cost and what are your policies?
How do I determine the individual cost of team training?
I am part of a team and will miss training. Can I make up the missed class?
I am part of a team and decided not to do it anymore/sustained an injury. Can I have a refund?

Summer Camp

Do you offer summer camps?
What ages are your summer camps?
My child is older. Are your camps appropriate?
What is the check in process? Do we have to check in each day?
Do adults need to check in every day?
How much is camp and how can I pay?
Do you offer a team/group rate for camp?
We registered for summer camp but now have a conflict. What is your camp refund policy?
My child has a medical condition. Are they allowed to participate?
What should I bring to camp?
Do we need to pack a lunch?
Can campers refill water bottles?
Do you have a lost and found?
What happens if it storms?
It's really hot. What are you doing to make sure kids aren’t overheating?
Are we allowed to set up tents?
Do you remind kids to drink/eat/put on sunscreen?
Can adults stay?
Will I receive a confirmation for camp?
Do you offer camp discounts?
Next Level Training

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